OPT SERVICES LTD
Last updated: October 2026
OPT Services Ltd ("OPT Services", "we", "us" or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us or otherwise communicate or do business with us.
1. Who we are
OPT Services Ltd is the controller responsible for the personal information covered by this Privacy Policy.
OPT Services Ltd
19/21 Betts Avenue
Martlesham
IP5 3RH
United Kingdom
Telephone: 01473 612188
Email: admin@optservices.co.uk
Website: www.optservices.co.uk
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.
2. Personal information we may collect
The personal information we collect will depend on how you interact with us.
Identity information, such as your name and job title.
Business contact information, such as your company name, business address, email address and telephone number.
Enquiry and correspondence information, including information you provide when you contact us by email, telephone or otherwise communicate with us.
Customer and supplier information, including contact details and information relating to our business relationship, enquiries, quotations, orders, deliveries and transactions.
Financial information, where necessary in connection with our business relationship, such as payment or bank account information.
Transaction information, including details of products or services purchased from or supplied to us.
We do not currently provide facilities to purchase products directly through our website and our website does not have an online enquiry form. If you wish to contact us through the website, you can do so using the email address or telephone number provided.
3. How we collect your personal information
We generally collect personal information directly from you when you:
contact us by email or telephone;
request information or a quotation;
place an order with us;
supply products or services to us; or
otherwise communicate or conduct business with us.
Where you are acting on behalf of a company or other organisation, we may also receive your business contact information from your employer or colleagues in connection with our business relationship.
4. How and why we use your personal information
We only use personal information where we have a lawful reason to do so.
We may use your personal information to:
respond to enquiries and requests for information;
prepare and provide quotations;
process and fulfil orders;
arrange deliveries or collections;
communicate with customers and suppliers;
administer our relationships with customers, suppliers and other business contacts;
process payments and maintain appropriate financial and transaction records;
provide customer service and technical support;
manage our business and maintain appropriate business records;
establish, exercise or defend legal claims; and
comply with our legal and regulatory obligations.
Contract - where processing is necessary to enter into or perform a contract with you.
Legitimate interests - where processing is necessary for our legitimate business interests, such as responding to business enquiries, communicating with business contacts, supplying our products and services, managing customer and supplier relationships and operating our business effectively. Where we rely on legitimate interests, we consider the impact on your rights and interests.
Legal obligation - where we need to process information to comply with a legal or regulatory obligation.
We do not use personal information collected through our website for email newsletters or direct marketing campaigns.
5. Cookies and website analytics
Our website uses cookies and similar technologies. Cookies are small text files placed on your device when you visit a website. They may be used to enable the website to function correctly, remember preferences, improve security and, where applicable, help us understand how the website is used.
Where cookies are not strictly necessary for the operation of the website, we will ask for your consent before they are placed on your device. You can accept, reject or manage non-essential cookies through the cookie consent options provided on our website. Strictly necessary cookies may be used without consent where permitted by law.
The types of cookies used on our website may include strictly necessary cookies required for the website to operate and, where introduced, functional or analytics cookies. The specific cookies in use, their purposes and duration will be described in our Cookie Policy or cookie preference tool.
You can change or withdraw your cookie preferences at any time using the cookie settings available on our website. Blocking or disabling certain cookies may affect how some parts of the website function.
We will keep our use of cookies under review and will update our Cookie Policy and this Privacy Policy where our use of cookies or similar technologies changes.
6. Sharing your personal information
We do not sell your personal information and we do not share it with third parties for their own marketing purposes.
We may disclose personal information where this is necessary to comply with a legal or regulatory obligation, respond to a lawful request from a public authority, establish or defend our legal rights, or protect the rights and safety of OPT Services or others.
7. International transfers
We do not transfer or store your personal information outside the United Kingdom.
If our practices change in the future and personal information is transferred internationally, we will ensure that appropriate safeguards are in place as required by applicable data protection law and will update this Privacy Policy accordingly.
8. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying any legal, regulatory, accounting or reporting requirements.
The appropriate retention period will depend on the nature of the information, why we hold it and any applicable legal or regulatory requirements.
When personal information is no longer required, we will securely delete or dispose of it in accordance with our data retention practices.
9. How we protect your information
We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, accidental loss or destruction.
Access to personal information is limited to those employees who need it for legitimate business purposes.
10. Your data protection rights
Depending on the circumstances, UK data protection law gives you a number of rights regarding your personal information. These may include:
Right of access - you can ask us for a copy of the personal information we hold about you.
Right to rectification - you can ask us to correct personal information that you believe is inaccurate or complete information you believe is incomplete.
Right to erasure - in certain circumstances, you can ask us to delete your personal information.
Right to restrict processing - in certain circumstances, you can ask us to restrict how we use your personal information.
Right to object - in certain circumstances, you can object to our processing of your personal information, including where we rely on legitimate interests.
Right to data portability - in certain circumstances, you may have the right to ask us to transfer information you have provided to us to another organisation or to you.
These rights are not absolute and whether a particular right applies will depend on the circumstances and our lawful basis for processing your information.
You will not normally have to pay a fee to exercise your rights.
To exercise any of your rights, please contact us at admin@optservices.co.uk.
11. Complaints
If you have concerns about how we use your personal information, please contact us in the first instance at admin@optservices.co.uk so that we can investigate and respond.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection. Information about how to make a complaint is available at www.ico.org.uk.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, our website, our use of personal information or applicable legal requirements.
The latest version will be published on our website and the "Last updated" date at the top of this policy will be amended accordingly.